Terms of sale

1. Prices

Prices are indicated in euros, include all taxes but they do not include shipping costs. We reserve the right to modify our prices at anytime, but products will be invoiced at the prevailing price at time of order.

2. Shipping costs

Shipping costs are fixed and vary according to the number of articles ordered.

► France, DOM-TOM and Monaco:
For two items or less, shipping is done via priority mail:
5,50€ for 1 item, 7€ for 2 items.
For more than two items, shipping is done via colissimo (french express mail service) for 10€.

► European Union and Switzerland:
For two items or less, shipping is done via priority mail:
9,50€ for 1 item, 13€ for 2 items.
For more than two items, shipping is done via colissimo (french express mail service) for 15€.

Other countries:
For two items or less , shipping is done via priority mail:
11,50€ for 1 item, 17€ for 2 items.
For more than two items, shipping is done via colissimo (french express mail service) for 30€.

3. Payment

Payments can be made via:

► Cheque:
If you choose to pay your order by cheque (by clicking on the corresponding icon), you will receive an order form and an order number. Please send the order form and number with a bank or postal cheque  to the «Presses Universitaires du Septentrion», to the following address: Presses Universitaires du Septentrion - rue du Barreau - BP 30199 - 59654 Villeneuve d'Ascq cedex - France.
Orders will be processed (during school term) within two working days after receipt and cashing of the cheques.

►  Credit card:
 Online transactions are processed by Ogone, a secured European payment operator, certified by Visa and Master Card.
You will need your credit card number, its expiry date and 3-digits control number. (NB: your 4-digits secret code, on the contrary, should never be communicated).

► Bank transfer:
All the bank charges are the responsibility of the applicant. Transfers are to be made to the PU account of Septentrion, at the Banque Populaire du Nord agency in Marcq-en-Baroeul (Septentrion's bank transfer information can be downloaded in PDF format here).
IBAN: FR76 1350 7001 4500 2728 3190 054
SWIFT adress: CCBPFRPPLIL
Orders will be processed immediately after receipt of the transfer.

► Administrative mandate:
Please print the order confirmation and the official order form and send them  by mail to the Presses Universitaires du Septentrion - rue du Barreau - BP 30199 - 59654 Villeneuve d'Ascq cedex - France.
Orders will be processed immediately after receipt of the official order form.

4. Shipping

Orders are shipped to the address indicated by the client. Les Presses Universitaires du Septentrion ship their products via priority mail or tracked colissimo (french express mail service) in metropolitan France. Standard delivery time in metropolitan France is from two to five working days. During french school term (September 1st-July 20th), we aim to process and ship your order within two work days after receipt of the payment. We cannot be held liable for any delay in the receipt of your order by postal services.

5. Digital Books Purchase

In accordance with the provisions of articles L.121-20-2 of the French Consumer Code, purchases of digital contents are firm and definitive. No exchange, refund or retraction is possible since, by their very nature, digital books cannot be re-sent. To avoid reducing their readers' use of digital purchases, les Presses universitaires du Septentrion sell digital books on their website without applying any DRM (Digital Rights Management). Nonetheless, our digital books are still submitted to copyrights.
For more information, please consult this page.

6. Satisfaction

Unsatisfied customers have a seven-days period after receiving their order during which they have the possibility to return the items ordered. In that case, the order will be returned to the above-mentioned address, in its original packaging and with an invoice copy. Shipping costs are to be paid by the customer.
Les Presses Universitaires du Septentrion commit to refund their clients or exchange the items ordered as soon as possible, if the items received are defective or are not in keeping with the order made, and are returned within 15 days, in their original packaging. Shipping costs are fully refunded in this case.

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